Customer Service Concession Portal

Customer Service & Incident Management System

Official online reporting and tracking facility of Hiraya Water Corporation for water supply issues, mainline pipe leaks, water quality concerns, and billing assistance across Dasmariñas City.

Service Advisory Bulletin

Technical teams are conducting valve maintenance operations in Paliparan III and Salitran II. Low to zero pressure may be experienced intermittently during work hours.

98.2%
Availability
3.2 hrs
Avg Response
75
Barangays
Public Utility Services

Online Assistance & Escalation Channels

Direct ticket processing system linked with field maintenance and technical crews in Dasmariñas City.

Mainline Leaks & Burst Pipes

Report visible surface leaks, curb flooding, or severed distribution lines for immediate technical crew dispatch.

Low Pressure & Supply Pauses

Log pressure issues to help our engineering teams balance booster pumps and diagnose localized distribution bottlenecks.

Billing Verification & Disputes

Inquire on high consumption readings, verify recent payment postings, or file billing reconciliation requests.

Transparent Ticket Progress

Follow step-by-step progress from intake, engineer assignment, to site resolution using your generated reference code.

SMS & Email Notifications

Receive live notifications when technical teams are assigned and when repairs are concluded.

Commercial Concession Office

Walk-in customer services available at our Central Office on Governor's Drive, Dasmariñas City.

12,450
Complaints Resolved to Date
79.4%
First-Week Resolution Rate
3.2 hrs
Average Field Response Time
75
Dasmariñas Barangays Covered